Metrics from the Perspective of the Customer
8 May 2020
A core concept of lean is that value is defined from the perspective of the customer, and therefore waste is as well. We are familiar with both types…
8 May 2020
A core concept of lean is that value is defined from the perspective of the customer, and therefore waste is as well. We are familiar with both types…
15 April 2020
One of my favorite books is Essentialism: The Disciplined Pursuit of Less by Greg McKeown. When I first read his book several years ago it put a new s…
15 March 2020
I'm sure all of us are paying close attention to the evolving coronavirus (COVID-19) situation and thinking about how it has and will affect our f…
18 February 2020
A couple weeks ago a consultant friend of mine, who coincidentally focuses his practice on lean in healthcare, was complaining about issues with his h…
17 January 2020
Earlier this month Ron discussed his top ten lessons from the last decade and Jon what he believes is the most important word of the year ("daily…
17 December 2019
We've long known that embracing failure with an aim toward learning and improvement can create future success. Organizations that see failure in t…
9 November 2019
One of my favorite websites, Brain Pickings, recently turned 13. The reason it's a favorite is because it offers content that is challenging intel…
6 November 2019
Most of us have learned that being busy does not mean you're being productive and that multitasking leads to being less productive - although I st…