How's that for a title for this edition of Fun With Statistics? But before I receive a bunch of comments that I have the power to simply discard,…

Do you want a quick response while on the phone with customer service? Should you? A new book by Bill Price and David Jaffe, The Best Service is No Se…

A while back I somehow ended up with a Costco card, but I have never used it. I don't necessarily have anything against the store, it's just t…

A few weeks ago Starbucks launched MyStarbucksIdea.com, basically an online suggestion box for customers to submit and discuss ideas for improvement.…

The new Chrysler has the potential for a bright future. Some great new management and especially the flexibility of not being constrained by the short…

Boeing's going through a bit of a rough patch with its 787 Dreamliner program. We've been chronicling the delays due to design and especially…

Just last weekend we told you how Michigan was doing everything in its power to drive the few remaining manufacturers out of the state. Would the last…

Let's start right off with a quote from a recent news story. Jim Issler, president and CEO of H.H. Brown, said the footwear industry is entering…