Hindsight can be 20:20, even if you don't know it. Earlier this month a group of Boeing "officials" visited a Lexus dealership in Richmo…

There are a small number of cardinal rules for an effective lean transformation. One of them is "lean initiatives will not result in laying off p…

Regular readers may recall that last July a combination of several factors drove me to take a last minute vacation to Maui. Actually not quite last mi…

One of the problems we consistently run into in our factories is the deviation from standard work by our equipment technicians. I don’t think the prob…

The other day I quoted Mike Hoseus from CQPO. He is co-author of the Toyota Culture book. There is a another story that he shares in the book about th…

Last summer I learned a valuable lesson from Hoseus Executive Director of the Center for Quality People and Organizations (CQPO). I was reminded of it…

The latest Knowledge@Wharton has an interview with Sidney Taurel, outgoing CEO of Eli Lilly. In it he describes some rather dramatic and fundamental c…

It was with unexpected sadness that I read this morning about the passing of Mr. Joseph Weizenbaum. As author of a computer program called Eliza that…