A Little Different

This post is going to tick off a bunch of folks from both ends of the political spectrum, but there's a limit to how much centrist libertarians li…

Many of us have visiting Japan to tour the factories of companies like Toyota in order to learn a little more about lean. But how many of us visit fac…

I was thumbing through some old magazines that had built up in the mayhem of the past month and came across an interesting article in The Economist on…

A few days ago I told you the remarkable story of Bangkok Airways, which I encountered while on my recent three week vacation to Thailand, Cambodia, a…

As in past year's we're honored to be part of Curious Cat's annual management improvement blog review and will be taking a look back at fo…

Here in the U.S. it's Thanksgiving Day where we traditionally give thanks for what we have. Yes we all have our struggles. Many of you know I'…

The days of multi-hour delays at the airport aren't gone by a long shot, but things at JFK at least are considerably better than they were. The Wa…

I've long known that face-to-face conversations can be very valuable, especially when you're trying to read emotion and inflection to convince…