Basic Excellence

Evolving Excellence is hosting this 108th edition of the Management Improvement Carnival. Previous carnivals can be found here. Of we go with a sampli…

I posted this photo yesterday over at Lean Pics, but I can't get it out of my mind so I thought I'd share it with the EE community. This is a…

It's been almost exactly five years since Bill and I took the Shingo Prize to task (to put it gently) for some rather bizarre selections of suppos…

A quick quiz to test your knowledge of manufacturing excellence - When faced with a serious quality problem a company should: A. Drastically increase…

A healthy backlog can be a comforting feeling. Boeing and Airbus rejoice in having backlogs over a decade long. I used to work for a telecom equipment…

I've long known that face-to-face conversations can be very valuable, especially when you're trying to read emotion and inflection to convince…

I never thought I'd be writing something positive about an airline, but good efforts require some kudos. Over the last several months I've don…

I've been a little out of touch over the last few weeks dealing with an unnecessarily complex business situation involving multiple customers, sup…