A Japanese Study Mission
15 November 2007
By Norman Bodek This article is from the Superfactory Archives, an archive of content from the Superfactory website that existed from 1997 to 2012.…
Chicago Hilton Customer Service
10 November 2007
Several of us stayed at the Chicago Hilton last week while at the AME Annual Conference and I believe we were all impressed with the level of service.…
Ford vs. GM - Who's Really Ahead?
9 November 2007
Up until recently the prevailing wisdom has been that GM's turnaround started earlier and was progressing faster than Ford's. I've questio…
Kaizen, Shingo, and Norman Bodek
9 November 2007
I've been lucky enough to know Norman Bodek for several years. He was the original translator of many of the works of of Shigeo Shingo and Taiichi…
Competing, Not Complaining
7 November 2007
We often harp on domestic manufacturers that would prefer to whine and complain about every conceivably microscopic "competitive barrier" in…
A Productive Strike
6 November 2007
As of a couple days ago the television and film writers are on strike, apparently due to some dispute over DVD and "new media" earnings. As…
One Half of One Pillar
5 November 2007
Carl Wright has an article in last month's Reliable Plant magazine ostensibly titled The Correct Approach to Implementing Lean. Unfortunately that…
Root Cause Customer Service
4 November 2007
Our friend Don Boundreaux, chair of the department of economics at George Mason University and blogger at Cafe Hayek, had an article in the Christian…