Politicizing to the Lowest Common Denominator
23 November 2009
I spent last week in Germany and The Netherlands, and as with any trip abroad I found it fascinating how other societies and political systems work. L…
Sorry Kids
22 November 2009
Once again we’re coming up on holiday season, and once again we have a bunch of retailers and toy manufacturers who tried to guess the latest trend in…
Bringing Down the House
19 November 2009
A while back I described a conversation, albeit one-sided, that I had with my mother in-law regarding desired features in a home. As is usually the ca…
"Lean Out" This, Boeing
16 November 2009
Several of us often comment, or lament, the term “lean and mean.” Real lean is definitely not mean, although we appreciate the desire of journalists a…
Motorola's Continued Downward Focus
15 November 2009
Boy those guys at Motorola really know how to run a business. Several months ago we told you about their “strategy” that included whacking R&D and…
Fun With Statistics - Wine Ratings Edition
14 November 2009
I consider myself lucky in many respects, not the least of which is the fact that I live in one of California's premier wine-producing regions wit…
Ritz-Carlton's Focus on the Customer
2 November 2009
We've often heard about the incredible customer focus at Ritz-Carlton hotels. Now a Forbes interview with RC president Simon Cooper sheds some mor…
The Status Quo Degrades
1 November 2009
Stewart Anderson penned an article in the latest Quality Digest that took a look at several misconceptions about Toyota. I won't go into all of th…