Take a look at the bottle on the right. Everyone's seen Crystal Geyser before, right?  Take a closer look.  See anything different? Yes, there…

It's been a long time since we've talked about the Shingo Prize, but some of our long-term readers will remember when we took the Prize to tas…

Note: Links to all of four Japan factory tour posts and the various lessons from those tours can be found here. I recently returned from a week in Ja…

Note: Links to all of four Japan factory tour posts and the various lessons from those tours can be found here. I recently returned from a week in Ja…

Note: Links to all of four Japan factory tour posts and the various lessons from those tours can be found here. I recently returned from a week in Ja…

This week we'll go into a Dell computer factory.  You might want to savor the moment... you've read here and elsewhere that Dell has decided t…

Examples of Excellence is a weekly feature showcasing examples of operational excellence.  If you have an example you'd like to share, please emai…

Note: Links to all of four Japan factory tour posts and the various lessons from those tours can be found here. Today our Japan Kaikaku Experience te…