In this edition of Fun With Statistics we'll tackle a statistical nuance that has bugged me for a long time: percentiles with populations that cha…

Regular readers know that we often harp on the fact that most lean manufacturing efforts fail because one key pillar of lean, respect for people, is f…

There is a long-running debate on who's ahead in the turnaround battle, GM or Ford.  Popular perception, especially in the media, has been that GM…

April was a very good month for stocks, although the doom and gloom in the media probably concealed that from you.  Our Superfactory 20 index of lean…

How's that for a title for this edition of Fun With Statistics?  But before I receive a bunch of comments that I have the power to simply discard,…

Do you want a quick response while on the phone with customer service?  Should you?  A new book by Bill Price and David Jaffe, The Best Service is No…

A while back I somehow ended up with a Costco card, but I have never used it.  I don't necessarily have anything against the store, it's just…

A few weeks ago Starbucks launched MyStarbucksIdea.com, basically an online suggestion box for customers to submit and discuss ideas for improvement.…