I’ve always questioned the efficacy of sales incentives.  Why are they needed?  Why does Sales get them and generally not Engineering, Manufacturing,…

Hindsight can be 20:20, even if you don't know it.  Earlier this month a group of Boeing "officials" visited a Lexus dealership in Richm…

There are a small number of cardinal rules for an effective lean transformation.  One of them is "lean initiatives will not result in laying off…

Regular readers may recall that last July a combination of several factors drove me to take a last minute vacation to Maui.  Actually not quite last m…

One of the problems we consistently run into in our factories is the deviation from standard work by our equipment technicians. I don’t think the prob…

The other day I quoted Mike Hoseus from CQPO. He is co-author of the Toyota Culture book. There is a another story that he shares in the book about th…

Last summer I learned a valuable lesson from Hoseus Executive Director of the Center for Quality People and Organizations (CQPO). I was reminded of it…

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