While in Michigan last weekend I picked up the Sunday edition of the Detroit Free Press, hoping for some local insight on the GM and Ford fiascos. I w…

The problem with Shingo Prizes and Best Plant Awards is that they fail to recognize that a manufacturing business is a team sport.  In the end, they a…

Lean Success Is Not Always Good News The Cape News, from Capetown South Africa reported the great news yesterday that the SARS agency is experiencing…

Four more Delphi plants have won Shingo Prizes in 2006.  This is on top of two in 2005, eight in 2004, four in 2003, five in 2002, two in 2000, and on…

Perhaps the American manufacturer from which the best lessons can be learned is Masco.  They are a very big building products manufacturing outfit - a…

The Ford old plant at Piquette Avenue in Detroit was put on the list of National Historic Landmarks by Secretary of the Interior Gale Norton yesterday…

The recent passing of my father in-law and the resulting last-minute travel and funeral arrangements have led to many experiences in customer service.…

The major effect of the Sloan management system on America, and much of the rest of the world, was the demise of the manufacturing companies.  General…