A recent CNN article pretty much describes the problem at the US Postal Service, although that wasn't really its intent. You see, there's this…

Gemba Academy is excited to announce its March promotion! Specifically, between March 1 and March 31 anyone that purchases a 1-year subscription to t…

Several articles over the past week have once again raised my hackles on the oft-forgotten second pillar of lean: respect for people. Two weeks ago Y…

I've been observing the growing love affair with "big data" with increasing skepticism, and perhaps even worry. Long-time readers know I…

It's time for a smorgasborg to clear out a few articles I've been meaning to write about, so prepare to bounce a little all over the place! F…

While the world watches Boeing and the FAA trace a 787 Dreamliner battery problem from Seattle to Japan to Arizona to Italy then back to Japan, our re…

The other day I was talking to a couple execs at a local manufacturing company, and the usual topic of the evils of doing business in California came…

Just a brief personal note thanking Bill for his contributions to Evolving Excellence over the last seven years (really, that long?). When I first met…