Movin' On Up

21 January 2013

By Bill Waddell Seven and a half years after scribbling my first post on Evolving Excellence I'm moving - whether I'm moving on, moving up or…

Lean Speak

11 January 2013

Consider the following: In order to accomplish a best-in-market customer experience, instill a differentiated skill-set, and bring the relevant ins…

Customer Driven Management

28 December 2012

The good folks over at Bloomberg/Business Week wrote about Cisco's failure to make good on their big investment in LinkSys. Cisco makes big, compl…