11:48am - My email software, configured to check email every 5 minutes, receives the following:
United Airlines - As one of our best customers, your opinion is always appreciated. Please click on the following link to visit our survey.
11:49am - With nothing better to do for the moment, I immediately click on the link. And I get the following:
Thank you for trying to participate in our survey. However, the survey has achieved its desired number of completions. Thank you for participating!
I don't think any further commentary is necessary. If you're going to use a survey to better understand the opinions of your customers, at least be serious about it.