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I thought that there were two kinds of companies - the enlightened ones that viewed a dissatisfied customer as a major problem - a pull the andon cord…

"You know, a long time ago being crazy meant something. Nowadays everybody's crazy." No less an authority on craziness than Charles Mans…

For those who might be interested, my new book, Simple Excellence, is coming out later this week - don't know exactly when - it is belng released…

I came across a couple of great stories recently that illustrate the great things that come from creatively reaching back into the supply chain, and o…

In offices and conference rooms all over the world the annual blind soduko competition has begun. Any fool can play a regular game of sudoku. But blin…

Back when England was in the empire building mode, colonizing the world, the idea was not to control all the people in the colonies so much as it was…

In the last month or so I have worked with three different manufacturers who (1) figured out that the essence of lean is accelerating flow, and (2) pr…

Today is without a doubt the foggiest, most chaotic election day in my longer-than-I care-to admit life. Who to vote for and why is anything but clear…