Metrics from the Perspective of the Customer
A core concept of lean is that value is defined from the perspective of the customer, and therefore waste is as well. We are familiar with both types…
The Simple Leader: The Two Pillars
This is an excerpt from The Simple Leader: Personal and Professional Leadership at the Nexus of Lean and Zen The majority of Lean transformations wil…
Discovering the Value of People
Big news in the business world: Wal-Mart is famous for keeping costs down, including employee-related costs. In Joplin, the company is testing a new…