by BILL WADDELL
Craig Anderson, a regular reader, very knowledgeable lean thinker and correspondent, sent along the link to a video of a Brit by the name of John Seddon, who is lecturing about lean in a very compelling style. Seddon is primarily a lean service oriented guy, but the lessons from this lecture are universal. I highly recommend that you spend a few minutes listening to Mr Seddon.
Thanks John - Thanks Craig.