The Plural of Anecdote is Not Gemba
7 January 2007
One of my favorite blogs is Cafe Hayek, hosted by Don Boudreaux, the chairman of the Department of Economics at George Mason University. From the blo…
Burying the Screw in the Fine Print
7 January 2007
Bob Sutton has been having a bit of a customer service nightmare with HP. You may have heard of Bob... HP now knows him pretty well and should have k…
Trials and Tribulations: Auto Show 2007
6 January 2007
We'll be hearing a lot about the annual Auto Show over the next couple weeks, and I'm sure the lean bloggers will have a lot to say. The rule…
Home Depot's Eighth Waste
4 January 2007
Dan Markovitz is our guest blogger again today. Dan has been a regular contributor of articles to the Superfactory website and to the Evolving Exc…
Wal-Mart Worships the False God
3 January 2007
It seems like every day another company decides to genuflect before the false god of the almighty algorithm. Regular readers know this is one of my p…
Who Is GM's Customer?
2 January 2007
Dan Markovitz is our guest blogger today, with a post asking yet again if GM's leadership really gets it. Dan has been a regular contributor of a…
Pushing Misery Up the Supply Chain
2 January 2007
A week ago we told you about how a combination of fake lean and traditional accounting is wreaking havoc at Whirlpool. Over a thousand people are bei…
Reminiscing... and Looking Forward
30 December 2006
The turn of the new year stimulates many of us to look back... and hopefully look forward. This is important, and could even be construed to be the &…