Adventures in Customer Service
22 February 2006
The recent passing of my father in-law and the resulting last-minute travel and funeral arrangements have led to many experiences in customer service.…
The Missing Link: Driving Improvements to the P&L
15 February 2006
By Michael Bremer This article is from the Superfactory Archives, an archive of content from the Superfactory website that existed from 1997 to 2012…
Perhaps the Military Should Invade Detroit
15 February 2006
Another day, another story on how lean manufacturing methods are creating significant savings in the military. After a rather humble start little more…
Womack Steps Up
13 February 2006
Over the past few weeks we've taken Jim Womack to task for not being blunt enough with the situation in Detroit. This is because we have tremendou…
The Reality of Despair
1 February 2006
Perhaps it's time for a bit of the lighter side. Many of you are familiar with the de-motivational posters from Despair, which poke a little fun a…
Offensive to Good Taste and Decency
31 January 2006
No, I'm not talking about Bill's recent posts... but more on that in a minute. That is what the state of California apparently thinks of manu…
Take off the Blinders
21 January 2006
The concepts and tools of lean manufacturing have been finding their way into many other types of non-manufacturing organizations. Lean healthcare, le…
Infection Injection
21 January 2006
This weekend I attended the quarterly board meeting of the Association for Manufacturing Excellence. AME is a practitioner-based organization that put…