Ritz-Carlton's Focus on the Customer
2 November 2009
By Kevin Meyer We've often heard about the incredible customer focus at Ritz-Carlton hotels. Now a Forbes interview with RC president Simon Coop…
The Status Quo Degrades
1 November 2009
By Kevin Meyer Stewart Anderson penned an article in the latest Quality Digest that took a look at several misconceptions about Toyota. I won't…
Masking the Real Problem
1 November 2009
By Kevin Meyer I promise to get off of this tax kick one of these days, but ignorance of the incredible influence of tax policy just burns me sometim…
Knowledge - and Revenue - Runs Away
31 October 2009
By Kevin Meyer A couple times a year I touch on the admittedly touchy subject of how tax policy literally attacks knowledge - and thereby revenue. I…
Move Over Barney, Meet the Imagination Movers
30 October 2009
In this age of mindless moronic children's entertainment, there is a bit of a breath of fresh air. A hat tip to Dawn in Michigan for helping us m…
When Is It Time To Change Direction?
27 October 2009
By Kevin Meyer Two different articles both appearing yesterday and discussing obliquely-similar industries got me to wondering about business models…
Embracing a Curious Contrarian View
25 October 2009
By Kevin Meyer I've always considered insider trading a crime, unfair to those without the knowledge to make informed judgment calls on investmen…
A Modicum of Lean Leadership by Hillary
25 October 2009
By Kevin Meyer I'm not exactly the biggest fan of Hillary Clinton, but today's Parade magazine has an interview with the Secretary of State t…