by BILL WADDELL The answer is at least three.  That point is made pretty clearly in an article covering a talk made by Emerson chairman David Farr, a…

by BILL WADDELL Just to prove I have not always been anti-intellectual I want to start by acknowledging a debt of gratitude to a guy named Bob Hayes,…

Each month new articles, book reviews, and other content are added to the Superfactory website. The new content is featured in the monthly e-newslette…

by BILL WADDELL There was about as good an article on lean in USA Today the other day as you will ever find in the popular media, describing a lot of…

by BILL WADDELL There are a lot of perks that come with being famous and powerful, one of them is that you can write a fairy tale with yourself as th…

By Kevin Meyer We've often heard about the incredible customer focus at Ritz-Carlton hotels.  Now a Forbes interview with RC president Simon Coop…

By Kevin Meyer Stewart Anderson penned an article in the latest Quality Digest that took a look at several misconceptions about Toyota.  I won't…

By Kevin Meyer I promise to get off of this tax kick one of these days, but ignorance of the incredible influence of tax policy just burns me sometim…