Adventures in Customer Service
22 February 2006
The recent passing of my father in-law and the resulting last-minute travel and funeral arrangements have led to many experiences in customer service.…
Farewell To APICS
21 February 2006
The major effect of the Sloan management system on America, and much of the rest of the world, was the demise of the manufacturing companies. General…
Deming, Womack, Kennedy & Shingo
20 February 2006
The flood of articles and blog posts out there saying that if Detroit / American manufacturing / the defense industry / (fill in your own) would just…
News of the Week
16 February 2006
National Association of What??? The National Association of Manufacturers is extolling the virtues of three of its members who received a prestigious…
The Missing Link: Driving Improvements to the P&L
15 February 2006
By Michael Bremer This article is from the Superfactory Archives, an archive of content from the Superfactory website that existed from 1997 to 2012…
Low Tuition + Good Football = Useful Education
15 February 2006
The fundamental math and logic of inventory management has been part of the APICS Certification regimen for better than a couple of decades. Not being…
Perhaps the Military Should Invade Detroit
15 February 2006
Another day, another story on how lean manufacturing methods are creating significant savings in the military. After a rather humble start little more…
Postscript: Henry and Harvey Would Like Microsoft
14 February 2006
As a follow up to my previous post concerning automotive supplier abuse, I thought you ought to know the alternative. The Microsoft XBox 360 was supp…