A Little Different

By Kevin Meyer There was a fantastic story in The New York Times yesterday on how Toyota is helping various charities in the New York City area.  Mos…

By Kevin Meyer It's time to clear out some thoughts on an eclectic mix of articles I've been reading, so please pardon the potential mental w…

By Kevin Meyer And now a rare word from what is effectively our sponsor...!  As many of you know, I am one of the partners in Gemba Academy, a compan…

Gemba Academy is excited to announce its March promotion! Specifically, between March 1 and March 31 anyone that purchases a 1-year subscription t…

By Kevin Meyer I've been observing the growing love affair with "big data" with increasing skepticism, and perhaps even worry.  Long-ti…

By Kevin Meyer Just a brief personal note thanking Bill for his contributions to Evolving Excellence over the last seven years (really, that long?).…

By Kevin Meyer Consider the following: In order to accomplish a best-in-market customer experience, instill a differentiated skill-set, and bring th…

By Kevin Meyer If that title doesn't make sense, Google "daruma."  Or pick up a copy of Matthew May's The Shibumi Strategy - a shor…