Are you Smarter than a 5th Grader?
4 September 2007
If you are not smarter than a 5th grader it may not be entirely your fault. It turns out that most of us just can’t remember the things that were told…
Oh Dell Oh Dell
25 August 2007
I've been a Dell customer for many, many years. Partly due to their offering the right computer for my needs at the right price... not the most ex…
Lean to be Lean
8 August 2007
This morning on my drive to work I was listening to a podcast of a speech given in 1991 (Link to transcript; Link to audio). The speaker related the f…
Toyota Training the World...sort of
1 August 2007
It appears that Toyota has set up a 3 year technical training school in India to expand automobile manufacturing expertise in that area. According to…
Simple to Complex
23 July 2007
In the Toyota Talent book by Liker and Meier a principle called “Simple to Complex” is discussed. Here is their description of the principle: “When l…
Geo-Centric Customer Service
9 July 2007
Today's Wall Street Journal describes how Lexus is trying to improve its market share in Japan. Somewhat unusually, Toyota launched the Lexus bran…
Bumping the Hand that Feeds You
18 June 2007
Geography has forced me to concentrate my air travel with United, and lately I haven't been very happy. Apparently I'm not the only one, as an…
Education Destroying Creativity
30 May 2007
Over the last few days I've been perousing some of the presentations from last year's TED conference. TED, or Technology, Education, and Desig…