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I got a couple of things wrong lately and figured it is high time I set the record straight - came clean and apologized for misleading anyone. I wrote…

It’s been a rough few days. I just got back from a trip to the Midwest and you have no idea how glad I am to be back home. A nice quiet home where the…

Several months ago I told you about several customer service adventures I had recently experienced. Some good, some bad, some exceptional, and even on…

How much do you know about how employees view your improvement programs? I just came across some interesting links to Bill's post on Dell getting…

Just a couple of brief announcements ... As if my daily rantings and ramblings in Evolving Excellence weren't enough, the Lean Executive blog is…

I imagine just about everyone has heard of the guy in Philadelphia who put the sign in his cheesesteak joint saying, "This is America. When order…

Another performance measurement of the auto industry came out, with the usual results: Toyota way out ahead of the pack, followed in order by Honda, N…

Costikyan Jarvis, of Jarvis Cutting Tools, recently wrote to me about a manufacturing executive program he recently attended at Harvard, in which the…