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I came across a manufacturing executive survey a few weeks back and have been pondering just what to make of it.  The good news is that it indicates t…

I've noticed a lean trend lately that is going to accelerate the separation between companies that get it - and will survive - and those that don&…

Lot's of hubbub today about Radio Shack letting 400 people know they were laid off via email.  I expect it will make them the butt of a lot of jok…

I got a couple of things wrong lately and figured it is high time I set the record straight - came clean and apologized for misleading anyone.  I wrot…

It’s been a rough few days. I just got back from a trip to the Midwest and you have no idea how glad I am to be back home. A nice quiet home where the…

Several months ago I told you about several customer service adventures I had recently experienced.  Some good, some bad, some exceptional, and even o…

How much do you know about how employees view your improvement programs? I just came across some interesting links to Bill's post on Dell getting…

Just a couple of brief announcements ... As if  my daily rantings and ramblings in Evolving Excellence weren't enough, the Lean Executive blog is…