by BILL WADDELL There was about as good an article on lean in USA Today the other day as you will ever find in the popular media, describing a lot of…

by BILL WADDELL There are a lot of perks that come with being famous and powerful, one of them is that you can write a fairy tale with yourself as th…

By Kevin Meyer We've often heard about the incredible customer focus at Ritz-Carlton hotels.  Now a Forbes interview with RC president Simon Coop…

By Kevin Meyer Stewart Anderson penned an article in the latest Quality Digest that took a look at several misconceptions about Toyota.  I won't…

By Kevin Meyer I promise to get off of this tax kick one of these days, but ignorance of the incredible influence of tax policy just burns me sometim…

By Kevin Meyer A couple times a year I touch on the admittedly touchy subject of how tax policy literally attacks knowledge - and thereby revenue.  I…

In this age of mindless moronic children's entertainment, there is a bit of a breath of fresh air.  A hat tip to Dawn in Michigan for helping us m…

by BILL WADDELL Just because the people you choose to surround yourself with agree with you does not mean you are right.  I have stated before that g…