Bob Sutton has been having a bit of a customer service nightmare with HP.  You may have heard of Bob... HP now knows him pretty well and should have k…

We'll be hearing a lot about the annual Auto Show over the next couple weeks, and I'm sure the lean bloggers will have a lot to say.  The rule…

Dan Markovitz is our guest blogger again today.  Dan has been a regular contributor of articles to the Superfactory website and to the Evolving Exc…

It seems like every day another company decides to genuflect before the false god of the almighty algorithm.  Regular readers know this is one of my p…

It seems to me there is another fundamental aspect of lean manufacturing that needs to have the harsh light of reality shone upon it: this business of…

Dan Markovitz is our guest blogger today, with a post asking yet again if GM's leadership really gets it.  Dan has been a regular contributor of a…

A week ago we told you about how a combination of fake lean and traditional accounting is wreaking havoc at Whirlpool.  Over a thousand people are bei…

Each month new articles, book reviews, and other content are added to the Superfactory website.  The new content is featured in the free monthly e-new…