A couple days ago I arrived in Traverse City, Michigan... right after the conclusion of the 2006 Traverse City Auto Conference. Organized by the Cente…

After having spent far too much time out in the real world lately, I have finally had a chance to drop back into the blog and I am pleased see how abl…

"Lean Outsourcing" Now there's a term you don't hear every day. Most of us have been focusing on lean as a way to avoid outsourcing…

Two stories caught my eye last week which helped demonstrate the dichotomy in lean thinking today. The first was Whirlpool's announcement that the…

Several months ago I told you about several customer service adventures I had recently experienced. Some good, some bad, some exceptional, and even on…

Believe it or not, I don't enjoy blogging about the sleazy manufacturers who give all of us a bad name, or the charlatans who make a travesty of l…

Kodak has made it official. Another once great American post World War II manufacturer is officially and completely out of the manufacturing business.…

I wonder if the marketing whizzes at Ford read the NAM/McGladrey report on success factors for manufacturing companies, where the #1 best practices wa…