The Shock Would Kill Them

2 March 2011

When asked about the death of his closest friend, attorney Joseph Choate, Mark Twain said that Choate had tried telling the truth for the first time i…

Gemba Academy Turns Two!

28 February 2011

In March of 2009 I, along with Jon Miller and Ron Pereira, launched Gemba Academy. We had no idea what to expect when the site first went live… initi…

Making or Breaking Culture

21 February 2011

In one of the best performing companies I have worked with it was within a very few hours of my arrival for my first visit that I heard the story. A f…