Basic Excellence

By Kevin Meyer I've long known that face-to-face conversations can be very valuable, especially when you're trying to read emotion and inflec…

By Kevin Meyer I never thought I'd be writing something positive about an airline, but good efforts require some kudos.  Over the last several mo…

By Kevin Meyer I've been a little out of touch over the last few weeks dealing with an unnecessarily complex business situation involving multipl…

By Kevin Meyer One of my company's competitors, which will remain nameless so I don't create any more Google love for them, recently added a…

By Kevin Meyer As regular readers know, I'm usually not a big fan of the Harvard Business Review, but recently there have been a couple of intrig…

By Kevin Meyer Regular reader Ed pointed me toward this tidbit from a recent Harvard Business Review article: Baggage Fees Contribute to Decline in…

By Kevin Meyer I'm not a big fan of Fast Company magazine - I once was, but then I grew up and realized there's a lot of fluff masquerading a…

Just a quick post that you might want to check out the latest episode of The Lean Nation, an actual lean-oriented radio show on WPRV in Providence, Rh…