The Postal Service Forgets the Customer
By Kevin Meyer A recent CNN article pretty much describes the problem at the US Postal Service, although that wasn't really its intent. You see,…
The Perils of Waterless Progress
By Kevin Meyer Just in time for a slow Sunday comes a story via one of my favorite e-zines, Reason, telling us about the problems that progress somet…
Zappos and the Fallacy of Best Practices
By Kevin Meyer Companies love to spend gobs of money going on treasure hunts to find new best practices. Tours of great companies, workshops by supp…
Daydreaming Lean
By Kevin Meyer Understanding lean manufacturing is often a difficult undertaking due to how counterintuitive it can be. How can a process yield mor…
A Violinist in the Bronx
Last evening, on one of those rare occasions where I was forced to watch TV, I was flipping through the channels and came across CNBC's The Big Id…
Featuritis Curse
I've really been enjoying my new Apple MacBook. Why didn't I switch earlier? The TV ad is true: everything... just works. Yesterday I found…
Oh Give Me a Break (TM)
And now for the most ridiculous item of the day... The U.S. Patent Office approved the trademark "Lean Procurement(TM)," a strategic servic…
Finding Time To Innovate
Our occasional guest author Dan Markovitz has an article in the latest Industry Week titled Get Lean Get Innovative where he discusses a common proble…