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Sometimes our customers really want to do business with us but we just make it too difficult.  As Donald Trump reiterated over and over in the season…

Your editor is now in Santiago, Chile for a brief visit before returning home.  This is a very modern city... as we noticed when we opened the curtain…

Your editor continues to be on vacation in the beautiful "Lakes Region" between Bariloche, Argentina and Puerto Varas, Chile.  Puerto Varas…

Your editor is travelling around Argentina and Chile on vacation... and of course the concept of Lean is forever present.  Just today we needed to pur…

A common resounding theme that we continue to come across while researching innovative manufacturing methods is the concept that simplicity drives exc…

There are an increasing number of lean manufacturing and lean enterprise events each year, however a few really stand out from the crowd: * Associat…

Some of you may have seen this in today's Parade magazine, but take a look at The Council for Excellence in Government.  We do tend to talk about…

Far too many managers get caught up in the rank and prestige, and therefore never make the leap from manager to leader.  One of the key responsibiliti…