"Lean Outsourcing"  Now there's a term you don't hear every day.  Most of us have been focusing on lean as a way to avoid outsourcin…

Two stories caught my eye last week which helped demonstrate the dichotomy in lean thinking today.  The first was Whirlpool's announcement that th…

Several months ago I told you about several customer service adventures I had recently experienced.  Some good, some bad, some exceptional, and even o…

Believe it or not, I don't enjoy blogging about the sleazy manufacturers who give all of us a bad name, or the charlatans who make a travesty of l…

Kodak has made it official.  Another once great American post World War II manufacturer is officially and completely out of the manufacturing business…

Each month new articles, book reviews, and other content are added to the Superfactory website.  The new content is featured in the free monthly e-new…

I wonder if the marketing whizzes at Ford read the NAM/McGladrey report on success factors for manufacturing companies, where the #1 best practices wa…

Kevin and I have hammered the 'Innovation' fad pretty hard lately.  Too often innovation seems to be pursued by companies which have utterly f…