In most companies sales and manufacturing are two distinct and separate - often opposing - entities. The sales folks are physically, intellectually, o…

Toyota took the fundamentals of lean from the likes of Ford and Deming and others decades ago, crafted it into TPS in the 60s and 70s which enabled th…

Here in the U.S. it's Thanksgiving, a day when we try to reflect on our world and give thanks for what we have. Even in the face of a world in tur…

A couple of interesting stories to touch on before we wrap up the short Thanksgiving week: Kevin pointed out the absurdity of Whirlpool being proclai…

Here I naively thought perhaps we had moved on. Over the past several months we've had story after story of companies realizing the folly of follo…

Loyalty, forgiveness, a team focus ... these are all admirable traits of organizational culture ...to a point. When loyalty morphs into blindness, f…

I came across a great quote the other day attributed to Fulton Sheen. he said, "The time one has for anything depends on how much we value it. Th…

Admittedly I do not have the moral authority to comment on the hair business. The honest answer when I am filling out a form that includes a box that…